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B2B Challenges

Why choose French human support rather than chatbots?

A large majority (≈90%) prefer human support to AI. Chatbots and automated responses create frustration and don't provide real solutions.

Relationship challenge

Customer satisfaction 3x higher with human vs automated support.

Challenge

Tech companies prioritize automation at the expense of human relationships. Limited chatbots, endless waits, offshore support: these choices create frustration and don't provide real solutions. FileVert offers a human approach: expert, accessible and responsive French team. Technical business expertise, personalized support, trust relationship. For an organization, choosing human support is not a luxury: it's a guarantee of real problem resolution.

The limits of automated support

Tech companies prioritize automation at the expense of human relationships and real problem resolution.

Limited chatbots

Automated responses that don't understand context

Endless waits

Huge wait times to reach a human

Offshore support

Language and cultural barriers

No relationship

Absence of personalized follow-up and trust

The human approach FileVert

French human support

Available and responsive French team. No chatbot, no offshore: real expert human contact.

Direct contact with the team →

Technical business expertise

Our team understands your business and technical challenges. Adapted solutions, not standardized responses.

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Personalized support

Training, migration, adoption: we support you custom to succeed your transition.

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Trust relationship

Stable, accessible and attentive team. We prioritize long-term relationship over conversion.

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Concrete solutions

Related FileVert Solutions

Concrete features with French human support

Team Management

Manage your team's roles and permissions with granular control.

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Express SSO Onboarding

Instant activation via Microsoft 365 or Google Workspace SSO. Turnkey solution ready in 3 minutes.

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Frequently Asked Questions

Everything you need to know about FileVert human support

Documented massive preference: ≈90% users prefer human support (source: 2023-2024 customer satisfaction studies), chatbots don't understand complex context or nuances, frustration with generic automated responses, need for human contact for technical or strategic issues, customer satisfaction 3x higher with human vs automated support.
Multiple structural limitations: chatbots unable to understand specific context or complex requests, huge wait times to reach human after chatbot failure, language/cultural barriers with offshore support, absence of personalized follow-up and long-term trust relationship, standardized responses unsuited to business challenges.
100% human approach: stable and expert French team available directly (no chatbot or offshore), understanding of specific business and technical challenges, adapted and personalized responses (no pre-written scripts), custom training/migration/adoption support, long-term relationship prioritized vs short-term conversion.
Yes, measurable efficiency: superior complex problem resolution (context understanding + nuances), 3x higher customer satisfaction (source independent studies), higher first contact resolution rate, reinforced long-term customer trust and loyalty, specific solution adaptation vs generic AI responses.
Quality differentiation strategy: digital sovereignty and cultural proximity (language, regulations, business practices), sharp technical expertise on French/European issues, adapted time zone availability, reinforced trust and transparency, ethical alternative vs massive offshore outsourcing by competitors.
Yes, smart scalable model: team sized according to real growth (no overstaffing or understaffing), clear documentation and optimized internal tools (reduce repetitive tickets), continuous team training for skill development, service quality maintained even in strong growth, long-term investment vs automation frustrates customers.
Priority human responsiveness: fast initial response (team accessible during business hours), personalized follow-up until complete resolution, no endless queue post-chatbot, transparent communication on delays if thorough research needed, direct contact availability for critical emergencies.
No, universal FileVert accessibility: human support available for all users (freelancers, SMEs, large companies), support adapted to each organization size, no quality differentiation based on customer revenue, philosophy: human relationship is a right, not a luxury reserved for elite.

Benefit from expert French human support

With FileVert: accessible, responsive and attentive team

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