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Optimize client comments and feedback

Techniques to get precise feedback with FileVert Collab: temporal comments, visual annotations and structured responses.

The challenge of precise comments

Vague client feedback like "it's not good" or "change everything" wastes precious time. FileVert Collab offers specific tools to get actionable comments and speed up your revisions.

This guide shows you how to use temporal comments, visual annotations and real-time synchronization to optimize your exchanges.

The 2 types of FileVert Collab comments

FileVert Collab offers two complementary types of comments to get precise and actionable feedback.

Temporal comments

Linked to a precise timestamp in a video, these comments allow you to point exactly to the moment to modify.

1
Click on the timestamp

Select the exact moment in the video where you want to comment.

2
Write your comment

Describe precisely what needs to be modified at this exact moment.

Example: "At 0:45, the logo should be larger and centered"

Visual annotations

Draw directly on images to indicate areas to modify with precision.

1
Open the annotation tool

Click on the drawing icon to activate annotation mode.

2
Draw on the image

Draw arrows, circles or zones to indicate desired modifications.

Example: "Arrow pointing to text to move 5px to the right"

Best practices for effective feedback

Techniques to get precise and actionable comments from your clients.

11. Ask for specific comments

Vague comment:

"It's not good, change everything"

Precise comment:

"At 1:23, the background color should be #F5F5F0 instead of white"

22. Real-time synchronization

Comments are synchronized in real-time between all participants. No more waiting for emails or calls.

Synchronization: All comments appear instantly for all collaborators.

33. Organize conversations

Group comments by theme to facilitate tracking and resolution.

Create a conversation for each type of modification
Reply directly in the conversation
Mark as resolved once the modification is done

Advanced features

Additional tools to optimize your revision workflow.

Comment export

Export all comments to a CSV or PDF file for archiving or analysis.

Status tracking

Mark each comment as "To process", "In progress" or "Resolved" for efficient tracking.

Error handling

Automatic notification system in case of technical issues or unread comments.

How to brief your clients

A well-structured email helps your clients give precise and actionable comments.

Email template for your clients

Subject: [Project Name] Review - Comments expected

Hello,

Thank you for taking the time to review this project. To help us process your feedback efficiently, here's how to proceed:

For videos:
• Click on the exact timestamp where you want to comment
• Write a precise comment (e.g., "At 0:45, the logo should be larger")
• Precise comment: ""At 0:45, the logo should be larger and centered""

For images:
• Use the annotation tool to draw directly on the image
• Add a text comment to explain the desired modification
• Example: ""Arrow pointing to text to move 5px to the right""

Validation:
Once all your comments are added, click "Validate" to notify us.

Access the project: [FileVert Collab link]

Thank you for your collaboration!

Ready to optimize your client comments?

Discover how FileVert Collab can improve the quality of your exchanges with clients and speed up your revisions.

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Frequently asked questions

Answers to common questions about optimizing client comments

Use FileVert Collab's temporal comments: they allow clients to comment at a specific moment in the video. Ask for specific feedback like "at 2min30, change the color" rather than general feedback.
Temporal comments are linked to a specific moment in the video (e.g. "at 1min15"). Visual annotations allow marking directly on the image (e.g. arrow on an element). Both complement each other for precise feedback.
Guide your clients: ask for specific feedback (color, timing, text), use temporal comments to point precisely, and ask direct questions like "What exactly is wrong?"
Yes, FileVert Collab allows real-time synchronization: all participants see comments appear instantly, even during the meeting. This avoids duplicates and speeds up exchanges.
FileVert Collab allows marking comments as "Critical", "Important" or "Suggestion". You can filter by priority and handle the most urgent comments first.
Offer a simple guide: "Click pause, add your comment, resume playback". Show the example with a first comment. FileVert Collab is intuitive, but a little initial guidance helps a lot.